Hueman Haven Return & Exchange Policy
At Hueman Haven, we want you to love what you bring into your world. If something isn’t quite right, we’re happy to help.
Returns & Exchanges
We accept returns within 30 days of delivery.
To be eligible for a return or exchange, items must be in their original condition, unused and unworn, with any original packaging or tags included.
Refunds
Once your return is received and inspected, you may choose between:
1) Store credit to use toward a future Hueman Haven purchase, or
2) An exchange for another available item of equal value.
If you choose an exchange for an item of greater value, you will be responsible for paying the difference. If the replacement item is of lesser value, the difference will be issued as store credit.
Shipping Your Return
Damaged or Incorrect Items
When your return is approved, Hueman Haven will provide you with a return shipping label.
The cost of the return shipping label will be deducted from the store credit issued for your returned item.
Once you receive your return shipping label, the item must be shipped back to Hueman Haven within 14 days.
Please do not send a return without first contacting us and receiving return instructions.
Sale Items
All sale items are final sale and are not eligible for return, exchange, or store credit.
Pop-Up Trunk Show Purchases
Items purchased at Hueman Haven Pop-Up Trunk Shows are final sale and are not eligible for return, exchange, or store credit.
If your order arrives damaged, defective, or you receive the wrong item, please contact Hueman Haven as soon as possible so we can make it right. Please include your order number and photos of the item and packaging when applicable.
Starting a Return
To begin a return or exchange, please contact Hello@HuemanHaven.com within 30 days of delivery with your order number and the item(s) you would like to return.
We'll provide you with the next steps and a return shipping label if your return meets the requirements above.